Careers

Key Purpose of role:

• To assemble and appraise new land opportunities to deliver fully costed appraisal in working

  through clear and detailed technical drawings information for measurement take-off

  purposes. To ultimately deliver a complete budget cost appraisals and help assess its

  viability prior to bid. Also maintain these with regular updates to ensure robustness of the

  appraisals.

  Key Duties / Responsibilities:

  Technical Drawings/ Data

  • Understand and with the ability to take off quantities from technical drawings and form

  a concise budget.

  • To hold a good working relationship with Land, Technical & Sales teams to attain greater

  knowledge of the new developments to ensure robust appraisals are delivered.

  Build Costs

  • To prepare accurate build cost information for inclusion within the appraisals.
  •  Maintain build cost updates and various tracker information.

  Road, Sewers & Abnormals Cost

  Take-Off and assemble detailed measurements to form cost budgets for proposed roads and sewer, including working closely with technical teams to maintain up to date information. To include any enabling works and site set-up costs.

  Construction & Sales Prelims

  •  To ensure correct calculation periods are input relating to construction and sales

  estimated costs on site.

  New Land Visits

  • Land visits may be necessary prior to initial appraisal take-off to gain a better

    understanding of the sites potential constraints.

  Skills/Personal Specification:

  • ONC, HNC (or equivalent) OR Qualified by experience. HND or Degree Qualified (desirable).
  • Construction industry experience – preferably house building environment
  • Ability to work remotely.
  • Good communication and influencing skills.
  • Excellent level of numeracy
  • Ability to read and understand specifications and working architectural drawings.
  • Excellent ability to understand technical data / reports / drawings.
  • Excellent communicator, highly motivated and resilient.
  Read more

Key purpose of the role:

• To establish and manage a site workforce capable of constructing the company’s product in a safe and diligent manner, to the highest possible standard, on time and in line with predetermined cost.

  Responsible for: Assistant Site Manager, Labourers, Forklift Driver, Apprentices, Subcontractors, and utility providers.

  The construction department is responsible for the company’s developments which will vary from time to time including, any of the company’s product range; ensuring construction of a quality product, safely, within agreed budgets and timescales, working closely with the Sales department to ensure customer satisfaction.

  The construction department ensures adherence to the company’s policies on Health and Safety, ensuring requirements of Health and Safety legislation are met and safe working practices are actively encouraged.

  The Site Manager is responsible for effectively managing and controlling all aspects of the build process on a development, as specified.

  Key Duties/Responsibilities:

  • To comply with the company’s build policy and procedures.
  • Supervise and coordinate staff, subcontractors, material suppliers and utility providers to ensure an efficient method of build, to the required build quality and build programme.
  • Scheduling works to be carried out, to ensure production targets are achieved and a high quality of product is maintained.
  • To ensure production targets are met, whilst producing the highest quality of product and costs are kept within budget.
  • Effective daily use of appropriate company Information systems and databases.
  • Comply with the Site Managers responsibilities, as laid down in the company’s Health, Safety and Environment Policy and complete the relevant documentation on a weekly/monthly basis.
  • At all times comply with the company policies, procedures, and instructions.
  • Liaise with the sales department and customers to ensure the highest possible customer care performance/satisfaction and complete all relevant inspections and documentations.
  • Direct liaison with sales, technical and commercial departments, ensuring that up to date records of all site activities are retained, thereby achieving cost/quality control; and report on the same to the Contract Manager/Construction Director.
  •  Lead, motivate, communicate with, develop, appraise and performance manage staff to ensure staff are motivated to achieve the best performance to meet the company’s objectives.
  • Contribute to improving the company, protecting, and enhancing the reputation of the company; propose new ideas and, when requested to so, implementing change.

  Working Relationships:

  Effective working relationships are an essential part of daily working life.

  The focus in this role is both: Internal: Colleagues within operating division; and Health & Safety department; and External: Subcontractors, suppliers, utility providers, NHBC, Local Authority building control, HSE and customers.

  Decision making authority:

  To manage the construction process of all new homes in an efficient manner, thus ensuring that costs are kept within budget.

  Assist in recruiting site staff.

  Skills/Personal Specification:

  • HNC/HND
  • Experience of effectively managing projects, teams and contractors within the house building industry.
  • Up to date knowledge of health & safety and building legislation. Excellent verbal communication skills.
  • Delivers on time and to target.
  • Highly motivated and resilient
  Read more

Key purpose of the role:

• To ensure the correct completion of works is carried out on housing developments, ensuring working methods are performed correctly and to actively encourage safe working practices on site.

  Staff responsibilities: Assists the Site Manager with these responsibilities.

  The construction department is responsible for the company’s developments which will vary from time to time including, any of the company’s product range; ensuring construction of a quality product, safely, within agreed budgets and timescales, working closely with the Sales department to ensure customer satisfaction.

  The construction department ensures adherence to the company’s policies on Health and Safety, ensuring requirements of Health and Safety legislation are met and safe working practices are actively encouraged.

  Working on the construction site, under the direction of the Site Manager, ensuring customer satisfaction and cost/quality control is achieved.

  Key Duties/Responsibilities:

  · To comply with the company’s build policy and procedures.

  · Working with the Site Manager, to supervise all subcontractors and trades.

  · Coordination of subcontractors and material deliveries to assist the Site Manager in ensuring an efficient method of build, to the required build quality and build programme.

  · Scheduling works to be carried out, to ensure production targets are achieved and a high quality of product is maintained.

  · To ensure working methods are performed correctly.

  · Comply with the Assistant Site Managers responsibilities, as laid down in the company’s Health, Safety and Environment Policy and complete the relevant documentation on a weekly/monthly basis.

  · At all times comply with the company policies, procedures, and instructions.

  · Liaise with the sales department and customers to ensure the highest possible customer care performance/satisfaction and complete all relevant inspections and documentations.

  · Contribute to improving the business, protecting, and enhancing the reputation of Contribute to improving the company, protecting, and enhancing the reputation of the company; propose new ideas and, when requested to so, implementing change.

  Skills/Personal Specification:

  • HNC/HND.
  • Experience in a similar role within the house building industry
  • Up to date knowledge of health & safety and building legislation. Excellent verbal communication skills. Delivers on time and to target.
  • Highly motivated and resilient
  Read more

Key purpose of the role:

• To be responsible for the daily management and administration relating to all customer issues and escalation of customer complaints, taking ownership until satisfactory resolutions are attained.

  Working closely with the Customer Service Manager to collate management information and data for analysis.

  Key Duties/Responsibilities:

  · Monitor own email inbox and the customer service departments email inbox.

  · Record the outcome of all telephone calls, and emails from customers and contractors.

  · Monitor customer and issue handling through reporting, ensuring all records are updated to provide accurate information on reports.

  · To coordinate the scheduling of the Customer Service Operatives diaries.

  · To ensure the correct allocation of works; to the Customer Service Operative team, the existing site teams and / or contractors to resolve issues that have arisen in new customer homes.

  · Organise resources and materials for works to be carried out, prior to attendance, and ensure materials are available in store and on site as required.

  · Process PO’s, invoices and undertake any contra- charging process.

  · Manage the work of contractors and report inadequate contractor outcomes to the

  Customer Service Manager.

  · Maintain reasonable timescales for customers for any remediation works and ensure that

  customers are kept informed throughout any process taking place in their home.

  · Address unsuccessful or inadequate remediation of customer issues.

  · To ensure the out of hours services, and reporting work effectively.

  · Maintain complaint spreadsheets and provide weekly updates to the management team.

  · Acknowledge and correspond with complainants within agreed timeframes.

  · To ensure surveys and reports from external bodies, including contractors are maintained.

  · Be professional with internal, external staff and customers.

  Skills/Personal Specification:

  ·  Qualified by experience.

  · Experience of working in a similar role in a house building company (desirable).

  ·  Ability to; work independently and within a team, prioritise work and take initiative.

  · Ability to work well under pressure in a fast-moving environment.

  ·  Excellent verbal and written communication skills.

  ·  Excellent organisational skills.

  ·  Excellent communicator and highly motivated.

   

  Read more

Key Purpose of role:

• To be responsible for achieving New Homes Sales, in line with achieving / exceeding set targets, maximising revenues wherever possible and positively contributing to the company’s growth.

  Key Duties / Responsibilities:

  · To deal effectively with existing and prospective purchasers in a professional and

  engaging manner at all times, to ensure the best customer experience.

  · To be proactive and promptly follow up any leads received via email, telephone, Head

  Office and Rightmove website.

  · Organise the maintenance and presentation of the Marketing Suite, Show Homes and

  landscaping ensuring that these are to the highest standard at all times.

  · Conduct weekly checks to ensure all on and off-site signage is accurate and in a

  satisfactory condition, highlighting any issues to the Sales Manager.

  · Conduct weekly checks on the development web site page and Right Move web site,

  highlighting any errors or amends to the Sales Administrator and Sales Manager

  responsible for the development.

  · To be familiar with all New Build Competitors in the local area & conduct a monthly

  report.

  · Generate and maintain a positive working relationship with local Estate Agents to

  attract new leads to the development.

  · Research the local area to acquire knowledge on all Amenities, Education, Retail Outlets and Transport Links.

  · Utilise and promote Company Purchasing Assistance Incentives effectively and positively promote the features & benefits of the use of company nominated Panel Solicitors.

  · Identify any issues with unsold units and present ideas / action plan in conjunction with the Sales Executive and report to the Sales Manager.

  · Up sell Purchaser Extras from the Excellence Range in order to enhance company revenues.

  · Complete Standard Colour Choices for unsold units as set out by the Sales Manager and company standards. Ensure that all Standard Colour Choices and optional Extras are

  being installed as per the choices paperwork by inspecting plots at the relevant stages of build.

  · Conduct daily inspections on any completed unsold stock units and compile a report on a weekly basis for the Site Manager to rectify any noted defects, monitoring that the works have been completed.

  · Maintain weekly contact with existing purchasers on all aspects of build progress and any anticipated build date changes, keeping a record of the conversation in the plot file.

  · Maintain weekly contact with the purchaser, their IFA and Solicitor to monitor all ongoing sales through to exchange of contracts within a six-week period from date of reservation.

  · To ensure that all plots are ready for Home Tour by conducting an inspecting upon notification from the Site Manager that the CML Cover Note has been received. Conduct Homer Tour in a professional and knowledgeable manner with the Site Manager.

  · To ensure Plots are ready for legal completion ensuring any defects from The Home Tour have been rectified and report any findings to the Site Manager.

  · To ensure that Legal Completion Handovers are conducted in a professional and knowledgeable manner with the Site Manager.

  Skills/Personal Specification:

  • Experience within a housebuilding company in a similar role.
  • Up to date knowledge of The New Build Industry and Housing Market.
  • Excellent verbal and written communication skills.
  • Proven track record in New Build Sales.
  • Excellent knowledge of; GDPR Implications, The Property Mis-descriptions Act, The Data Protection Act, The Consumer Code for House Builders.
  • Excellent organisational and customer service skills.
  • Computer literate on IT systems.
  • Ability to work as part of a team and effectively manage own workload.
  • A high degree of self-motivation.

   

   

   

   

   

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Key Purpose of Role

• To act as a support system to the Sales Department by administering sales information and further administrative duties for the Sales Department.
  To be involved in a scope of duties to enable the department to respond effectively to the requirements of the company.

  Key Duties / Responsibilities

  • To provide support to the Sales Executives with progress of New Build Sales from Reservation to Legal Completion, maintaining weekly contact and sale notes until exchange of contracts is achieved.
  • To work in close collaboration with the Part Exchange Manager & Sales Managers to ensure all aspects of the Sale Off, Buy in and Plot Purchase run cohesively to ensure targeted exchange and completion dates are met.
  • Attend weekly meetings with the company solicitors to share updates on the New Build Sales progress and re focus/prioritise outstanding issues to achieve the exchange/Legal Completion deadline.
  • Arrange Supplemental Agreement Documents, Licenses to Occupy and Fix Dates for Legal Completion.
  • To ensure contracts and legal documents are signed efficiently by attorneys.
  • Collate weekly sales progression spreadsheets from site and distribute to management.
  • Ensure target deadlines for exchange dates are met.
  • Attend regular meetings with the recommended panel solicitors and IFA’s.
  • Management of Admin Support to Sales Director and management team, and manage the Sales Administrator’s daily duties.
  • Compile Expected Legal Completions for new build and part exchange weekly and monthly.
  • Producing Sales Releases and Selling Price Monitors for signing monthly.
  • Produce Completion statements.
  • Produce weekly reporting to Head Office.
  • Overview of the week report for both PX and new build and distribute.

  Person Specification: Sales Progressor
  Skills / Attributes Description
  Experience Experience within a housebuilding company in a similar role (desirable).
  Key knowledge and skills Computer literate on IT systems.
  Excellent communication skills.
  High attention to detail.
  Excellent numerical skills.
  Methodical and highly organised.
  Able to work well under pressure and effectively manage own workload.
  Personal attributes Self-motivated.
  Flexible and adaptable.

  Read more

Key Purpose of Role

• To be responsible for managing development utility provision matters from feasibility through to site delivery.
  To provide best value solutions, coordinate and deliver all utility design details/information in line with planning approval, building regulations, budget, site constraints and build programme requirements.

  Key Duties / Responsibilities

  • Secure and ensure that all technical information, drawings/details, services/suppliers enquiry letters, quotations and acceptances, technical approvals/agreements and on-site service connections are issued and received in accordance with all statutory and planning approval requirements in line the agreed drawings, specifications, build and sales programmes and budget requirements, all main services, street lighting and technical design and health & safety requirements and plans.
  • Check in association with our external legal teams all legal agreements, including but not limited to, deed of easements and utility provision.
  • Advise on and commission the appointment of utility service providers ensuring they comply with the terms of their formal appointment such that that all information and reports are received, reviewed and checked, co-ordinated and distributed on time and within budget including input from external Consulting Engineers.
  • Develop effective interfaces and communication channels with consultants, contractors, suppliers other stakeholders, including, but not limited to;
   Utility providers
   Contracts Manager
   Site Manager
   Local Authorities and statutory bodies (Highways, Environmental Health)
   Clerk of Works
  • Attend and actively participate in all pre-Start meetings, monthly site meetings and other meetings as required to review and assess progress and provide constructive and frequent feedback on project performance.
  • To ensure the timely distribution of all relevant drawings and technical information to Construction, Sales and Commercial to ensure production targets and budgets are achieved in accordance with the overall build programme.
  • Prepare and submit update and evaluation reports and attend and contribute to meetings as required by Construction Management, Sales, Technical and Commercial departments to ensure that utility activities maximise the efficiency of build programmes.
  • Provide on-going technical support and guidance to other internal departments and colleagues to ensure that any utility works on site are cost effective and on programme.
  • Input and maintain computer-based databases and/or other data management/reporting systems to ensure that site based call offs for mains, services and meters are on track for timely CML delivery.
  • Advise on budget costs at feasibility stage.
  • Prepare utility ‘budget vs actual’ appraisal’s at pre-exchange and pre-completion stages identifying any potential savings.
  • To ensure all utility payments are logged, processed and paid in a timely manner to achieve development programmes.
  • Obtain and register, including but not limited to MPANs and MPRNs.
  • Work as part of a team to deliver best value schemes actively promoting best practice and playing a positive and productive role in assisting the team to continually monitor, assess and improve performance and enhance both individual and team contribution to the achievement of our business goals and reputation.
  • Share knowledge and assist other staff members in carrying out their duties.
  • At all times comply with responsibilities under the Company’s Health and Safety and Environmental and Corporate Responsibility Policies and all other company policies, procedures and instructions.
  • Any other duties as reasonably requested to enable the department to meet its requirements and obligations.
  • Provide duties under CDM 2015 as “Principal Designer” and “Designer” as appropriate to the role within the Technical Department.

  Person Specification: Services Engineer / Co-ordinator
  Skills / Attributes Description
  Qualifications 5 GCSE’s Grade A*-C or equivalent including English, Maths and Science.
  Experience Previous experience working within a utilities company.
  Key knowledge and skills Technical knowledge with regards to utility provision for residential housing development.
  Knowledge of utility companies, procedures, license and legislating framework.
  Sound working knowledge of cost accounting and data management systems used by the company.
  Understanding of CDM Regulations.
  Excellent communication and presentation skills.
  Leadership and coaching skills.
  Persuasion and influencing skills.
  Interpersonal / motivation skills.
  Personal attributes A high degree of self-motivation and drive.

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Key Purpose of Role:

• • To be responsible for the marketing activity required to support the sales teams.
  • To market new homes and developments by means of; developing and implementing marketing and advertising campaigns, creating and maintaining promotional materials, planning meetings and preparing reports.

  Key Duties/Responsibilities:
  

  • To raise the profile of the company brand and becoming a brand ambassador, ensuring the messaging and design of marketing material is in line with the company brand.
  • Develop and devise marketing strategies for developments for presentation to the Sales Director.
  • Working in collaboration with the sales teams to promote the developments.
  • Source and advocate best marketing activity, promotions and implement them.
  • To be familiar with on-site activity and the build stages in order to promote appropriate properties.
  • Set up and monitor new and existing directional signs with the appropriate company.
  • Set up new developments on the company website and property portals.
  • Review and input any amends to current and new house type CGI’s.
  • Review and approve brochures and new site layouts with the technical team and marketing agency.
  • Conduct a wide range of ‘desk research’ into the company’s competitors, clients and marketing.
  • Research and prepare market research and reports for pricing on potential new land.
  • Assist with land reports and ensure land packs are complete for each stage.
  • Ensure approved sales material is sent to print and distributed to the relevant sites.
  • Complete monthly schedule for newspapers and magazines.
  • Develop weekly email campaigns with marketing agency and create appropriate email campaigns for property portals.
  • To ensure close working relationships with Zoopla and Rightmove for planning and execution of email, text and promotional campaigns.
  • Source and arrange sponsorship of local community activities for PR purposes.
  • Create and approve the marketing material, arrange the photography and press releases for all sponsorships, events and promotions.
  • Coordinate sales related press releases by working closely with a PR company.
  • Respond to enquiries from; the company website, sales enquiries for developments and enquiries from potential suppliers/partners/marketing agencies.
  • An awareness of Sales and Marketing budgets, ensuring all spend is within budget and liaising with the Commercial department.

  Person Specification:

  • Qualifications: Relevant Marketing qualification (desirable).
  • Experience: Experience within a housebuilding company in a similar role.
  • Key Knowledge & Skills: 
    - Up to date knowledge of The New Build Industry and Housing Market.
    - Ability to work autonomously.
    - Computer literate on IT systems.
    - Excellent communication skills.
    - High attention to detail.
    - Excellent numerical skills.
    - Methodical and highly organised.
    - Able to work well under pressure and effectively manage own workload.
  • Personal Attributes:
    - Highly motivated.
    - Flexible and adaptable.
  Read more

Key Purpose of Role:

• To deliver a full procurement process to all sites within the required deadlines and on budget.

  Key Duties/Responsibilities: 

  • To assist in growing the supply chain with new innovative suppliers offering savings.
  • Purchase of materials in line with site specification and development drawings.
  • Effectively influence construction to minimise cost/spends.
  • Reduce construction overheads by either re-negotiating rates or eliminate material wastage.
  • To assist in the manage integration of material specification change.
  • Manage procurement of specific sites - cradle to grave.
  • To assist with price negotiation with all suppliers; influence reductions and advise on potential increases.
  • To ensure invoice queries are completed for month end.
  • To assist in monitoring supplier performance and effectively manage issues.
  • Compile site comparisons for each site, request further discount and FOC items to make suppliers more appealing.
  • Planning and scheduling material deliveries for new sites.
  • Monitor material quality and feedback to suppliers.
  • Procure new products and rebate reclamation.

  Person Specification:

  • Qualifications: ONC, HNC (or equivalent) OR Qualified by experience and HND (desirable)
  • Experience: Experienced in procurement environment
  • Key Knowledge & Skills: 
    - Literacy and numerical skills
    - Demonstrates sound decision making and commercial awareness skills
    - Ability to read and understand specifications / working drawings
    - Understanding fully the build process and material timeline delivery
    - Good time management skills
    - Commercial awareness
  • Personal Attributes:
    - Good negotiator, excellent communicator and highly motivated
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Key Purpose of Role:

• To assist the Customer Service Manager in the management of the Customer Service Department, including but not limited to; department employees, reporting, management meetings, the resolutions of complaints and introducing improvements within the department.

  To be responsible for the allocation of resources; including Customer Service Operatives and Contractors, to undertake agreed work in occupied homes, ensuring the Customer Service Coordinators have the resources and support to remedy issues promptly.

  Key Duties/Responsibilities: 

  • To ensure; the safe working practice of Customer Service Operatives is adhered to, the management of diaries is maintained and time sheets are available on time.
  • To collate and manage the information and data on Legal Completions and works taking place after Legal Completion by Site Teams. Collate all paperwork relating to these plots in line with company procedures and inform the Customer Service Manager and Site Teams of requirements
  • Manage the Coordinator weekly reports and paperwork in line with procedures and assist the coordinators with defects, queries and complaints.
  • Management of any Warranty Provider Claims and dealing with claims upon receipt until resolved.
  • To ensure all regional procedure information and records are updated.
  • To ensure data is being achieved and recorded for all customer issues, ensuring accuracy on figures for reporting.
  • Assist with the correct allocation of work to the Customer Support Operative team, the existing Site Teams and Contractors.
  • Manage Operatives timesheets, any overtime, vehicles and trackers.
  • Monitor and manage the paperwork received from Site Teams in line with procedures.
  • Allocate any Warranty Provider claim inspections and works as required to resolution.
  • Manage the work of contractors and report inadequate contractor outcomes to the Customer Service Manager.
  • To deal effectively with complaints received and maintain information required for Management.
  • Address unsuccessful or inadequate remediation of customer issues.
  • Support the Customer Service Manager with the implementation of improvements within the department.
  • To ensure that out of hours services information is updated and deal with any emergencies.
  • Take ownership of all ongoing customer issues which have been escalated to management level.
  • Manage and exceed customer expectations to provide the quality of service required.

  Skills/Attributes:

  Qualifications: Qualified by experience.

  Experience: Experience of working in a similar role in a house building company.

  Key Knowledge & Skills: 

  • Ability to; work independently and within a team, prioritise work and take initiative.
  • Teamwork and leadership skills.
  • Excellent verbal and written communication skills.
  • Clear decision-making abilities and the foresight to assist others when required.
  • Excellent organisational skills.
  • Ability to work well under pressure in a fast-moving environment.
  • Effective customer complaint handling (Essential).

  Personal Attributes: Excellent communicator and highly motivated.

   

   

   

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Key Purpose of Role:

• To deliver profitability for the company through procurement; cost planning, control, and general commercial input throughout the development process, delivered on time and within budget. To understand, implement and adhere to the company’s Health and Safety policy and strategy.

  Key Duties/Responsibilities: 

  Increase Trade Contractor Base:

  - Identify New Trade Contractor Partners.

  - Improve relationships and resolve issues with existing Trade Contractors.

  'All-Risk' Procurement:

  - Tender for ‘all-risk’ Road, Sewers and Plot works:

  - Procure enabling and land remediation subcontract packages.

  Cost Management and Reporting

  - Compile and present site start budgets to the Chief QS.

  - Create subcontract tender comparisons for sign-off.

  New Site Starts

  - Attend regular site visits and collaborate with construction teams to ensure seamless build programme(s) are adhered to.

  - Procure subcontract work packages in-line with our specification.

  Cost Control

  - Attend regular site visits & Assist other team members.

  - Manage remeasurement of work on site where necessary.

  - Raise orders prior to management sign-off with appropriate documentation.

  Skills & Attributes:

  Qualifications: ONC, HNC (or equivalent) OR Qualified by experience. HND or Degree Qualified (desirable).

  Experience: Construction industry experience – preferably house building environment.

  Key Knowledge & Skills: 

  • Ability to work remotely.
  • Good communication and influencing skills.
  • Excellent level of numeracy.
  • Ability to read and understand specifications and working architectural drawings.
  • Commercial awareness and good time management skills.

  Personal Attributes: Good negotiation skills, excellent communicator, highly motivated and resilient.

   

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