Careers

Key purpose of the role:

• Setting out for new foundations, brickwork, retaining walls, drainage, roads and fence lines.

  Recording as-built information, site surveys and constraints reviews.

  Working across multiple projects around the Region.

  Key Duties/Responsibilities:

  Using designs and plans to mark out elements of the site as required.

  Working as part of the technical team liaise with site teams and alongside architects,

  construction managers, engineers, sub-contractors, supervisors, and surveyors.

  A shared responsibility for site health and safety and the organisation and supervision of our

  works on site.

  Duties will vary depending on the type and nature of the project but typically involve:

  · Acting as the technical adviser on a construction site for subcontractors, crafts

  people and operatives.

  · setting out, levelling and surveying the site.

  · completing detailed topographical surveys and formatting drawings in a clear legible

  way to the agreed layering system and to the relevant plotting style.

  · checking plans, drawings and quantities for accuracy of calculation.

  · ensuring that all materials used and work performed are as per specifications.

  · liaising with any consultants, subcontractors, supervisors, planners, quantity

  surveyors and the general workforce involved in the project.

  · liaising with the local authority (where appropriate to the project) to ensure

  compliance with local construction regulations.

  · log and report any issues identified or defective works.

  · where possible, offer possible solutions and feedback to problems raised.

  · planning own work and efficiently organising the plant and site facilities in order to

  meet agreed deadlines.

  · overseeing quality control and health and safety matters on site.

  · preparing reports as required.

  · resolving any unexpected technical difficulties and other problems that may arise.

  · produce earthwork models and isopachyte drawings showing extent of cut/fill and

  associated parameters.

  · complete as built overlays and provide report comparison against original design.

  Skills/Personal Specification:

  · Suitable engineering degree or similar qualification in Civil/ Structural Engineering or other relevant engineering discipline.

  · Must have CSCS.

  · Solid background as a Site / Setting Out Engineer.

  ·Experience with setting instruments such as robotic Total Station, other EDM and GPS.

  · General computer software skills including Microsoft Office

  · Good working knowledge of AutoCAD and modelling software such as lSS.

  · Ability to lead, influence or advise others.

  · Report preparation skills.

  · Diligent and dependable.

   

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Key Purpose of role:

• To assemble and appraise new land opportunities to deliver fully costed appraisal in working

  through clear and detailed technical drawings information for measurement take-off

  purposes. To ultimately deliver a complete budget cost appraisals and help assess its

  viability prior to bid. Also maintain these with regular updates to ensure robustness of the

  appraisals.

  Key Duties / Responsibilities:

  Technical Drawings/ Data

  • Understand and with the ability to take off quantities from technical drawings and form

  a concise budget.

  • To hold a good working relationship with Land, Technical & Sales teams to attain greater

  knowledge of the new developments to ensure robust appraisals are delivered.

  Build Costs

  • To prepare accurate build cost information for inclusion within the appraisals.
  •  Maintain build cost updates and various tracker information.

  Road, Sewers & Abnormals Cost

  Take-Off and assemble detailed measurements to form cost budgets for proposed roads and sewer, including working closely with technical teams to maintain up to date information. To include any enabling works and site set-up costs.

  Construction & Sales Prelims

  •  To ensure correct calculation periods are input relating to construction and sales

  estimated costs on site.

  New Land Visits

  • Land visits may be necessary prior to initial appraisal take-off to gain a better

    understanding of the sites potential constraints.

  Skills/Personal Specification:

  • ONC, HNC (or equivalent) OR Qualified by experience. HND or Degree Qualified (desirable).
  • Construction industry experience – preferably house building environment
  • Ability to work remotely.
  • Good communication and influencing skills.
  • Excellent level of numeracy
  • Ability to read and understand specifications and working architectural drawings.
  • Excellent ability to understand technical data / reports / drawings.
  • Excellent communicator, highly motivated and resilient.
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Key purpose of the role:

• To be responsible for managing technical and site infrastructure matters from planning

  approval through to construction and final estate completions/ adoption.

  To provide best value solutions, coordinate and deliver all engineering and utility design

  details/information in line with planning approval, building regulations, budget and build

  programme requirements.

  Key Duties/Responsibilities:

  · Secure and ensure all technical information including drawings/details,

  services/suppliers enquiry letters, quotations and acceptances, technical

  approvals/agreements (S104 & S38, etc) and on-site service connections are issued and

  received in accordance with all statutory and planning approval requirements in line the

  agreed drawings, specifications, build and sales programmes and budget requirements

  covering foundations, all main services, roads and sewers, drainage, earthwork plans,

  boundary details, street scene and technical design and health & safety requirements

  and plans.

  · Check in association with our external legal teams all legal agreements including section

  agreements and including but not limited to, deed of easements, utility provision (in

  conjunction with Services Engineer).

  · Advise on and commission the appointment of external consultants (for site

  investigations, structural and civil services, topographical, environmental investigations

  and dilapidation surveys, flooding reports and transportation assessments, etc) and

  ensure consultants comply with the terms of their formal appointment such that that

  all information and reports are received, reviewed and checked, co-ordinated and

  distributed on time and within budget and the company procures best value design and

  input from Consulting Engineers.

  · Develop effective interfaces and communication channels with consultants, contractors,

  suppliers other stakeholders, including, but not limited to;

  •  Contracts Manager
  •  Site Manager
  •  Building Control Officers
  •  Local Authorities and statutory bodies (Highways, Environmental Health)
  •  Environmental Agencies
  •  Warranty Providers
  • Clerk of Works

  · Attend and actively participate in all pre-Start meetings, monthly site meetings and other meetings as required to review and assess progress and provide constructive and frequent feedback on project performance.

  · To ensure the timely distribution of all relevant drawings and technical information to Construction, Sales and Commercial to ensure production targets and budgets are achieved in accordance with the overall build programme.

  · Prepare and submit update and evaluation reports and attend and contribute to meetings as required by Construction Management, Sales, Technical and Commercial departments to ensure that engineering and architectural activities maximise the efficiency of build programmes.

  · Provide on-going technical support and guidance to other internal departments and colleagues to ensure that any remediation works on site are cost effective and on programme.

  · Input and maintain computer-based databases and/or other data management/reporting systems.

  · Work as part of a team to deliver best value schemes actively promoting best practice and playing a positive and productive role in assisting the team to continually monitor, assess and improve performance and enhance both individual and team contribution to the achievement of our business goals and reputation.

  · Share knowledge and assist other staff members in carrying out their duties.

  · As part of the Technical Department’s role in CDM prepare and issue in association with other relevant departments information in line with the Company’s Health and safety Policies for each development.

  · At all times comply with responsibilities under the Company’s Health and Safety and Environmental Policies and all other company policies, procedures and instructions.

  · Any other duties as reasonably requested to enable the department meet its requirements and obligations. · Provide duties under CDM 2015 as “Principal Designer” and “Designer” as appropriate to the role within the Technical Department.

  Skills/Personal Specification:

  • HND/Degree in Building Studies/Construction/Engineering or equivalent
  • Previous experience within the house building industry
  • Knowledge of specific design and specification features with regards to road and sewer agreements and maximise value to the Company.
  • Knowledge of utility companies, procedures, license and legislating framework.
  • Sound working knowledge of all CAD and other software civil engineering packages, cost accounting and data management systems used by the company.
  • Understanding of CDM Regulations, LABC/NHBC requirements and Codes of Practice.
  • Good level of IT literacy with experience of AutoCAD, Outlook, Excel and Word.
  • Excellent communication and presentation skills.
  • Leadership and coaching skills.
  • Persuasion and influencing skills.
  • Interpersonal / motivation skills.
  • Diligent and methodical.

   

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Key purpose of the role:

• To be responsible for an identified geographical area of operation within the operating

  Region, with construction management responsibility for the defined area, with strategic

  direction from the Construction Director.

  To manage the relevant Construction Team to provide a quality product efficiently, safely and professionally; within set budgets and agreed timescales and delivering high standards of customer service.

  In collaboration with the Construction Director, be responsible for the company’s developments which will vary from time to time including, any of the company’s product range; ensuring construction of a quality product, safely, within agreed budgets and timescales, working closely with the Sales department to ensure customer satisfaction.

  In collaboration with the Construction Director, ensure the construction department adheres to the company’s policies on Health and Safety, ensuring requirements of Health and Safety legislation are met and safe working practices are actively encouraged.

  To work in collaboration with other departments, in particular the sales department, to review and discuss a range of construction issues from potential sites through to existing developments. To oversee, monitor and quality check every stage of the build.

  Key Duties/Responsibilities:

  The effectively manage the Area Construction function to ensure best practices are followed, costs are controlled, the area maximises revenue generation and contribution to the company’s operating profit and increases the value added to the company.

  Deputise as required for the Construction Director; attending meetings and dealings with any staff issues.

  Project Planning

  · In conjunction with the Construction Director, agree the direction of build and locations for compounds and storage.

  · Identify critical path issues such as services and put plans in place to meet key dates.

  · Identify in advance a schedule of information required to meet the build programme and circulate as necessary.

  Build Programme

  · In conjunction with the Construction Director, work with build programmes set by the Regional Managing Director and Construction Director and monitor and review in conjunction with Site Managers to ensure adherence to programmes. This includes a minimum of weekly visits to site.

  · In collaboration with the Commercial Department appoint suitable sub-contractors and suppliers to ensure adequate resources and expertise to achieve required quality within agreed timescales.

  · In collaboration with the relevant Sales team ensure up to date understanding of Sales Exchange and Completion targets in the area in order to ensure the Build Programme optimises revenue generation for each development.

  · Ensure all staff on site are aware of site duration, the first expected income and the prelim allowance on each development.

  · Identify any issues affecting programme delivery within the area and resolve to meet required timescales.

  · Monitor the level of work in progress and materials on site working closely with site surveyor.

  Build Quality

  · Monitor and inspect developments regularly to ensure that all quality control procedures are being adhered to and that the highest standards of build are being achieved and reflected in good LABC Audit results.

  · Visit each site at least weekly

  Build Costs

  · Ensure full awareness of site budget and monthly valuations carried out on each development.

  · Ensure full awareness of what each sub-contractor has priced against each Trade Specification.

  · Meet each sub-contractor at a pre-let stage together with Site Surveyor to establish that all items of work are covered within the tender price.

  · In collaboration with the Commercial Department ensure site and build costs are being controlled within budget. Attend Cost Value Comparison meetings as required to review costs and take necessary action to rectify variances.

  · Review all extra over costs and variation orders to minimise cost whilst ensuring programme and quality is achieved.

  Staffing

  · Ensure the right quantity and calibre of staff are recruited; and in accordance with company policy and procedures.

  · Lead, motivate, communicate with, develop, appraise and performance manage staff to ensure they are fully motivated to achieve best performance to meet the company’s needs.

  · Ensure the Area Team runs in accordance with Company Policies and procedures

  · Ensure that poor performance is managed and is remedied via support, training, or disciplinary action as appropriate.

  · Assist in the recruitment of site management and weekly staff and ensure new starter’s Induction Plans are reviewed and completed within agreed timescales.

  · Liaise with Construction Director and Human Resources on all employment issues.

  · Recognise and encourage excellent performance.

  Health & Safety

  · Prior to a site commencing, prepare a layout of the new development showing traffic management plans, security of the site and protection of the public.

  · Comply with responsibilities in the company’s Health, Safety & Environment Policy in order to ensure a safe working environment for employed, sub-contractors and members of the public.

  · Ensure compliance with the same, throughout the department. · Carry out monthly inspections of each site plus quarterly inspections with Group SHE Manager.

  · Review specific training needs with the Group SHE Manager and ensure appropriate training throughout the Area Team.

  Waste Management 

  · Monitor and reduce costs where possible.

  Customer Service

  · Ensure full understanding of Policy and Procedures both pre and post legal completion.

  · Monitor and continually review the quality being produced to ensure that at all stages of construction the highest standards are being achieved.

  · In collaboration with the Construction Director, review services to customers, both pre and post legal completion, to deliver the highest standard of customer satisfaction.

  · Ensure fully aware of each months customer survey results and discuss with the relevant site teams picking up on any trends, both positive and negative.

  Meetings

  · Attend weekly Build and Sales meeting as required and keep the management team fully informed of site issues and progress and assist in closing down issues and providing support.

  · Attend CVC meetings as required.

  · Attend Build/Technical meetings as required.

  · Attend regular meetings with the Sales Managers including joint visits of all show homes and marketing suite areas.

  To be responsible for:

  Staff: Site Managers/Assistant Site Managers/Trainee Site Managers Site employees (via Site Managers). Robust training schedule for Assistant Site Managers and ensure all site employees are fully trained.

  Customers: The customer journey, ensuring customer satisfaction with their new home, and overseeing that the Site Managers, Assistant Site Managers and all other employees contribute to the customer’s journey and customer satisfaction.

  Staff Effectiveness

  · Promote the company values.

  · Enhance the company reputation.

  · Gain client confidence.

  · Lead, direct and motivate direct reports.

  Skills/Personal Specification:

  • Building & Management Qualifications relevant to the role (desirable)
  • Proven track record delivering high value energy projects on time and to budget.
  • Substantial Contract negotiation / delivery experience.
  • Strong communication skills.
  • Leadership skills and an ability to motivate your team to ensure a high standard of work.
  • Excellent planning skills.
  • Strong attention to detail.
  • Resilience and problem-solving skills.
  • An ability to make decisions under pressure.
  • Commercial awareness.

   

   

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Key purpose of the role:

• To establish and manage a site workforce capable of constructing the company’s product in a safe and diligent manner, to the highest possible standard, on time and in line with predetermined cost.

  Responsible for: Assistant Site Manager, Labourers, Forklift Driver, Apprentices, Subcontractors, and utility providers.

  The construction department is responsible for the company’s developments which will vary from time to time including, any of the company’s product range; ensuring construction of a quality product, safely, within agreed budgets and timescales, working closely with the Sales department to ensure customer satisfaction.

  The construction department ensures adherence to the company’s policies on Health and Safety, ensuring requirements of Health and Safety legislation are met and safe working practices are actively encouraged.

  The Site Manager is responsible for effectively managing and controlling all aspects of the build process on a development, as specified.

  Key Duties/Responsibilities:

  • To comply with the company’s build policy and procedures.
  • Supervise and coordinate staff, subcontractors, material suppliers and utility providers to ensure an efficient method of build, to the required build quality and build programme.
  • Scheduling works to be carried out, to ensure production targets are achieved and a high quality of product is maintained.
  • To ensure production targets are met, whilst producing the highest quality of product and costs are kept within budget.
  • Effective daily use of appropriate company Information systems and databases.
  • Comply with the Site Managers responsibilities, as laid down in the company’s Health, Safety and Environment Policy and complete the relevant documentation on a weekly/monthly basis.
  • At all times comply with the company policies, procedures, and instructions.
  • Liaise with the sales department and customers to ensure the highest possible customer care performance/satisfaction and complete all relevant inspections and documentations.
  • Direct liaison with sales, technical and commercial departments, ensuring that up to date records of all site activities are retained, thereby achieving cost/quality control; and report on the same to the Contract Manager/Construction Director.
  •  Lead, motivate, communicate with, develop, appraise and performance manage staff to ensure staff are motivated to achieve the best performance to meet the company’s objectives.
  • Contribute to improving the company, protecting, and enhancing the reputation of the company; propose new ideas and, when requested to so, implementing change.

  Working Relationships:

  Effective working relationships are an essential part of daily working life.

  The focus in this role is both: Internal: Colleagues within operating division; and Health & Safety department; and External: Subcontractors, suppliers, utility providers, NHBC, Local Authority building control, HSE and customers.

  Decision making authority:

  To manage the construction process of all new homes in an efficient manner, thus ensuring that costs are kept within budget.

  Assist in recruiting site staff.

  Skills/Personal Specification:

  • HNC/HND
  • Experience of effectively managing projects, teams and contractors within the house building industry.
  • Up to date knowledge of health & safety and building legislation. Excellent verbal communication skills.
  • Delivers on time and to target.
  • Highly motivated and resilient
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Key purpose of the role:

• To ensure the correct completion of works is carried out on housing developments, ensuring working methods are performed correctly and to actively encourage safe working practices on site.

  Staff responsibilities: Assists the Site Manager with these responsibilities.

  The construction department is responsible for the company’s developments which will vary from time to time including, any of the company’s product range; ensuring construction of a quality product, safely, within agreed budgets and timescales, working closely with the Sales department to ensure customer satisfaction.

  The construction department ensures adherence to the company’s policies on Health and Safety, ensuring requirements of Health and Safety legislation are met and safe working practices are actively encouraged.

  Working on the construction site, under the direction of the Site Manager, ensuring customer satisfaction and cost/quality control is achieved.

  Key Duties/Responsibilities:

  · To comply with the company’s build policy and procedures.

  · Working with the Site Manager, to supervise all subcontractors and trades.

  · Coordination of subcontractors and material deliveries to assist the Site Manager in ensuring an efficient method of build, to the required build quality and build programme.

  · Scheduling works to be carried out, to ensure production targets are achieved and a high quality of product is maintained.

  · To ensure working methods are performed correctly.

  · Comply with the Assistant Site Managers responsibilities, as laid down in the company’s Health, Safety and Environment Policy and complete the relevant documentation on a weekly/monthly basis.

  · At all times comply with the company policies, procedures, and instructions.

  · Liaise with the sales department and customers to ensure the highest possible customer care performance/satisfaction and complete all relevant inspections and documentations.

  · Contribute to improving the business, protecting, and enhancing the reputation of Contribute to improving the company, protecting, and enhancing the reputation of the company; propose new ideas and, when requested to so, implementing change.

  Skills/Personal Specification:

  • HNC/HND.
  • Experience in a similar role within the house building industry
  • Up to date knowledge of health & safety and building legislation. Excellent verbal communication skills. Delivers on time and to target.
  • Highly motivated and resilient
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Key purpose of the role:

• To ensure that the company complies with all relevant Technical and CDM legislation and the house types comply with building regulations and warranty requirements.

  To monitor and report progress of developments of house type construction to the Architectural Manager.

  To prepare any architectural drawings necessary to facilitate the construction of developments.

  To ensure that all architectural information is professionally presented, clear and is available/issued to all departments/external bodies as required.

  To ensure that all architectural information is correct and in line with planning approvals, building regulations and any other third party information relating to that development.

  Key Duties/Responsibilities:

  · Produce Title overlays.

  · Produce/assist in preparation of pre-exchange and pre-completion, pre-start packs.

  · Use photoshop to colour sketch plans, produce planning drawings, produce street scenes & 3D visuals.

  · Use AutoCAD software to produce site plans, materials plans, phasing plans, conveyance

  plans, management plans, sales area plans, constraints plans, street scenes, house type

  drawings, standard details and any other architectural plans required.

  · Assist with the production of Design and Access Statements.

  · Assist with preparation of information required for Planning applications and liaise and respond to Planning issues to obtain a satisfactory planning approval, including the clearance of Planning Conditions.

  · Appoint and liaise with specialists and consultants for specific expertise, these include, Noise Survey, Energy assessment, Structural Calculations etc.

  · Prepare information/drawings and submit Building Regulations application to local Building Control / LABC/ NHBC.

  · Liaise with Building Control Officer as required to secure approval.

  · Prepare construction details as required to satisfy Building Control and warranty provider.

  · Amend/update and monitor construction specification in line with current building regulations and company specification changes.

  · Prepare Design Risk Assessments for inclusion in Pre-tender and Health & Safety Plans as required.

  · Provide/prepare any information/drawings required for production of sales brochures.

  · Provide room dimension table for sales brochures where needed.

  · Provide/prepare any information/drawings required for construction of the marketing suite.

  · Prepare material and component specification for project.

  · Attend meetings in the office and on site as and when necessary.

  · Manage consultants, manufacturers and suppliers as necessary. To include Structural Engineers, Consultant Architects, Services Engineer, stair and floor manufactures etc.

  · Obtain management company costs and appoint as necessary.

  · Apply for street names/postal addresses and produce Street Naming Plan

  · To ensure proper distribution of all relevant drawings and production information both internally and externally, including monitoring and keeping sharepoint up to date.

  · Prepare Conveyance Plan using AutoCAD. · Liaise with solicitors during preparation of Conveyance Plan documentation and provide any other additional information solicitors require.

  · Prepare legal plans. · Co-ordinate, obtain and check where necessary Kitchen Designs, Ground Floor Designs, First Floor Designs, Roof Truss Designs, Heating Designs, Stair Designs, Mechanical Ventilation Designs, GRP elements and any other third party designs when necessary.

  · To ensure robust details are registered where necessary and necessary details & check lists are issued to sites.

  · To ensure compliance with Housing Association Brief and specification where applicable.

  · Assist in the supervision of junior members of the Technical Team as required.

  · Understand the financial implications of the methods and sequences of build that are proposed and planned.

  · Be aware of expenditure and financial constraints. · Evaluate and advise on environmental, legal and regulatory issues.

  · Contribute to planning and other regulatory application procedures.

  · Liaising with appropriate authorities (e.g. planning enquiries and building inspectors) when producing documentation for statutory approval.

  · Produce, analyse and advise on detailed specifications for suitable materials or processes to be used.

  · To ensure House Type registers and drawing issue sheets are kept up to date.

  · Co-ordinate the preparation of SAP and Energy Performance Certificates as and when required.

  · Co-ordinate air tightness testing on site and obtain certificates when required.

  · To ensure that building warranty and building regulations completion certificates are obtained from site and recorded & issued as necessary.

  · Site visits to assess progress of build and assist answering any site queries.

  · Any other duties as reasonably requested to enable the department meet its requirements and obligations.

  · Provide duties under CDM 2015 as “Principal Designer” and “Designer” as appropriate to the role within the Technical Department.

  Skills/Personal Specification:

  · HNC /HND / Degree in Building, Civil Engineering or Architectural design

  ·Excellent architectural experience – particularly house types. Proven track record of delivering Building Control approvals.

  · Understand how the design aspects of a construction project influence and relate to performance and functional issues so that practical questions can be addressed at the outset.

  · Design and planning expertise & technical knowledge.

  · Sound working knowledge of AutoCAD.

  · Sound working knowledge of Photoshop package.

  · Sound working knowledge of Word and Excel.

  · Understanding of CDM Regulations, LABC/NHBC / Building Regulation requirements, Codes of Practice and Code for Sustainable Homes

  · Good communication and professional presentation skills.

  · High degree of self-motivation and drive.

  · Persuasion and influencing skills.

  · Problem solving skills.

  · Diligent and dependable.

   

   

   

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Key purpose of the role:

• To achieve a high level of quality and consistency across all construction stages to ensure a high standard of customer satisfaction.

  To work in collaboration with other internal departments, including Health and Safety, Commercial, Technical, Customer Service, Site Management, Sales and HR.

  Work in collaboration with external Warranty Providers, Registered Landlords, Contractors and colleagues.

  Key Duties/Responsibilities:

  The effectively improve the Construction function through a high level of quality and consistency across all construction stages through;

  • Improving warranty provider CQR scores
  • Lowering DPR rates
  • Lowering RI scores
  • Improve HQI pass scores
  • Improve customer satisfaction scores
  • Improve efficiency and effectiveness
  • Improve build consistency
  • Minimise avoidable costs
  • Drive quality from site through the BU

  Skills/Personal Specification:

  • Qualified by experience
  • Proven track record delivering a high level of quality within an inspection role within the house building industry
  • Knowledge and experience of building standards and warranty provider requirements
  • Strong communication skills both written and verbal
  • Leadership skills and an ability to motivate your team to ensure a high standard of work
  • IT Skills-Microsoft packages and Coins
  • Commercial awareness
  • Future focused and drive change
  • Driving Licence essential
  • Resilience and problem-solving skills
  • Well planned and organised
  • Strong attention to detail
  • Time Management skills-working to tight deadlines
  • An ability to make decisions under pressure.
  • Develop good relationships and act with integrity

  Skills/Personal Specification:

  • Qualified by experience
  • Proven track record delivering a high level of quality within an inspection role within the house building industry
  • Knowledge and experience of building standards and warranty provider requirements
  • Strong communication skills both written and verbal
  • Leadership skills and an ability to motivate your team to ensure a high standard of work
  • IT Skills-Microsoft packages and Coins
  • Commercial awareness
  • Future focused and drive change
  • Driving Licence essential
  • Resilience and problem-solving skills
  • Well planned and organised
  • Strong attention to detail
  • Time Management skills-working to tight deadlines
  • An ability to make decisions under pressure.
  • Develop good relationships and act with integrity
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Key purpose of the role:

• To be responsible for the daily management and administration relating to all customer issues and escalation of customer complaints, taking ownership until satisfactory resolutions are attained.

  Working closely with the Customer Service Manager to collate management information and data for analysis.

  Key Duties/Responsibilities:

  · Monitor own email inbox and the customer service departments email inbox.

  · Record the outcome of all telephone calls, and emails from customers and contractors.

  · Monitor customer and issue handling through reporting, ensuring all records are updated to provide accurate information on reports.

  · To coordinate the scheduling of the Customer Service Operatives diaries.

  · To ensure the correct allocation of works; to the Customer Service Operative team, the existing site teams and / or contractors to resolve issues that have arisen in new customer homes.

  · Organise resources and materials for works to be carried out, prior to attendance, and ensure materials are available in store and on site as required.

  · Process PO’s, invoices and undertake any contra- charging process.

  · Manage the work of contractors and report inadequate contractor outcomes to the

  Customer Service Manager.

  · Maintain reasonable timescales for customers for any remediation works and ensure that

  customers are kept informed throughout any process taking place in their home.

  · Address unsuccessful or inadequate remediation of customer issues.

  · To ensure the out of hours services, and reporting work effectively.

  · Maintain complaint spreadsheets and provide weekly updates to the management team.

  · Acknowledge and correspond with complainants within agreed timeframes.

  · To ensure surveys and reports from external bodies, including contractors are maintained.

  · Be professional with internal, external staff and customers.

  Skills/Personal Specification:

  ·  Qualified by experience.

  · Experience of working in a similar role in a house building company (desirable).

  ·  Ability to; work independently and within a team, prioritise work and take initiative.

  · Ability to work well under pressure in a fast-moving environment.

  ·  Excellent verbal and written communication skills.

  ·  Excellent organisational skills.

  ·  Excellent communicator and highly motivated.

   

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